Spa Etiquette

Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Spa Arrival
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 15 minutes to accommodate completion of your guest profile or you may complete your guest profile via printing and filling prior coming to the Spa.  Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. allergies, pregnancy, product sensitivities or aggressive medications). We recommend that valuable items be left at home. Ambiance Day Spa is not responsible for lost or stolen items.

Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your reservation. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services.  Spa Parties are subject to terms of agreement for cancellations.

Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.

Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Ambiance Day Spa Gift Cards. Ambiance Day Spa gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction.  Redemption of Ambiance Day Spa card is subject to certain restrictions and expiration set by each spa or state regulation. Series of services are not refundable.

There will be a $35.00 fee each time a check is returned as well as any incurred charges for collection of payment owed.

Gratuities are not included in the value of the services and are at the discretion of the guest and accepted in Cash only. Discreet envelopes are provided upon check out.

Spa Products and Returns
No return and No refund policy for products, and gift cards. All sales are final.

Can I specify the gender of my massage therapist?

Of course.  Just state your preference when you book your appointment.

Do I have to schedule upgrades in advance?

It’s not required, but is appreciated. If you decide to add-on treatments that require extra time ask your spa therapist and they will do all they can to accommodate your request.

Should I tip? What’s Normal?

Leaving gratuities for work well done seems to be the norm, but of course is optional. Most tips range from 10% to 20% of the price of the service provided, but the amount is left up to your discretion.  As a courtesy to our hard working therapist, it is customary to base your tip on the FULL price of the service, even if your service is discounted.  Gratuities can be paid in cash only.

GUEST INFORMATION

CANCELLATION AND LATE POLICY

Please allow 24 hours notice for cancellation or rescheduling of Spa services to avoid 100% charge.  Should you arrive late for your appointment, your service will be modified to maximize your remaining time to honor other scheduled appointments.

WHAT TO BRING?

We provide a robe and sandals. Please bring contact container and solution if getting facial, tinting or lash extensions done.

LOSS OR DAMAGE

We regret that we cannot be responsible for any loss or damage to personal articles and valuables during your visit and suggest that you leave your valuables at home.

AVAILABILITY

Our Spa Concierge are available to help you decide on service suggestions that are right for you. We suggest that individual appointments be scheduled two weeks in advance and packages three weeks in advance. Of course, last-minute booking is based upon availability and can be made through our Spa Concierges.

CELL PHONE

Please note our spa is a CELL FREE ZONE. We appreciate your respect for this tranquil environment!. Thank you

AGE APPROPRIATENESS/ CHILD FREE ENVIRONMENT

We respect the tranquil environment for all guest, no children are permitted in the treatment rooms, lobby or the Quiet relaxation room. All guest under the age of 18 must bring a signed guardian consent or be accompanied by an adult.
If a guest fails to follow age appropriate guidelines and brings a child along, we must charge full for the service and ask to reschedule.